About Us
Experience seamless reservation management with our platform purpose built for the competitive socialising industry. No more shoe horning systems in to businesses and changing the way you work, we adapt to work with you.
Our Services
Easy Booking
Streamlined reservation process that takes minutes, not hours.
Real-Time Availability
Instant access to current availability and confirmation.
Premium Service
White-glove service ensuring every detail is perfect.
Secure Platform
Enterprise-grade security protecting your information and transactions.
Advanced Analytics
Comprehensive reporting dashboard with revenue tracking, occupancy metrics, and customer insights.
Gaming Integrations
We integrate with a number of different gaming suppliers enabling seamless check in and operation of your Darts, Shuffleboard and Bowling amongst other activities.
Customer Management
Complete CRM with booking history, preferences, automated marketing, and loyalty programs.
Integrated Payments
Secure payment processing with Stripe, PayPal, and Apple Pay. Support for deposits and split payments.
Automated Communications
Smart email and SMS notifications, booking confirmations, reminders, and marketing campaigns.
Multi-Site Management
Manage multiple locations from one dashboard. Consolidated reporting and centralized control.
EPOS Integrations
Seamless EPOS integrations pushing both deposits and line items to the EPOS for stock and financial reporting.
Mobile App
We offer an all in one customer app for making and editing bookings, ordering food and drink, and earning loyalty points.
Lighting Integrations
Whatever your current lighting system, we can control your lights to turn on gaming tables when a booking is checked in.
Platform Features
Booking Journey
A clean modern booking journey with options for activity packages, and the ability to sell the same items by the person/duration/game
Time Selection
A smart time selection avoiding multiple activity bookings overlapping and allowing you to push quiet time periods through different price bands
Extras
A clear extras page presented to all guests to aid in the sale of additional F&B
Dashboard
A clear view of the day ahead, showing the number of bookings, guests, peak times, occupancy etc
Booking Grid
A clear easy to view booking grid with drag and drop functionality, colour coded bookings, and a filtered view available
CRM
An easy to use CRM for all enquiries, linked directly with your email to send correspondence direct from your mail box avoiding any spoofing/spam email rejections
Staff Performance
Target staff on the CRM to decrease emails and response time in order to increase conversion rates. Figures are available freely for any given time range
Customers
A simple view to identify your best customers, or those at risk so that you can target them specifically
Customer Card
Dig in to any customer and see details about them and their booking history
Automated Campaigns
Build email campaigns to target new and existing customers making sure you are welcoming new, and retaining the existing before they become at risk
Bookings Report
View detailed stats for any chosen time period and compare across sites, showing key metrics such as total bookings, total revenue, total guests, booking value and average guest count. Run reports for bookings made both IN a time period and FOR a time period
Bookings by Activity
Compare both revenue and booking durations across the same activity over multiple sites, both as a total and normalised across a single table for easy comparisons
Revenue Forecasting
Revenue forecasting generated automatically taking in to account previous month/years trading patterns and trends, and general market trends
Integrations
Automatically send bookings and prepayments to your EPOS, eliminating manual input. Identify members on arrival to trigger points, discounts and promotions.
Seamlessley open oches and send player names and booking durations from simply checking in your bookings.
Seamlessley open oches and send player names and booking durations from simply checking in your bookings.
Making your bookings smoothly from to your bowling system avoiding the need to add player names and pumpers. Simply check them in and go.
Making your bookings smoothly from to your bowling system avoiding the need to add player names and pumpers. Simply check them in and go.
Run your Singa rooms in Box Mode and automatically open your karaoke rooms ready for your guests by simply checking in a booking.
Automate your music volume dependent on your current occupancy ensuring that the atmosphere is always right regardless of the time of day.
Send branded whatsapp reminders and allow customers to interact direct with the CRM from their whatsapp.
Leveraging Microsoft 365's Graph function means emails are securely sent by your system and not using any spoofing therefore avoiding delivery issues to customers.
Update your customer stats through the entire booking journey and user habits.
Share customer data from your guest WiFi back to our CRM, share custom info back to Stampede too so that everything aligns
Allow your customers to redeem gift cards seamlessly throughout the booking journey.
Automatically create and manage quotes and invoices for your customers on demand.
Simple and quick payment solutions offering next day pay outs.
Simple payments and allows for payments to be taken in store via a kiosk on a physical device.
Pricing
We are transparent about our pricing. Everything is included for £175 per month per site ex VAT.
Contact us for your demo
john@crowesnest.co.uk